RETURNS
Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Certain types of goods are not eligible for return. These include perishable goods, such as food, flowers, newspapers, or magazines. Additionally, we do not accept returns of intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases. Other items not eligible for return include:
- Gift cards
- Downloadable software
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In certain cases, only partial refunds are granted:
- Books showing obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also let you know if your refund is approved or rejected. If approved, your refund will be processed, and your credit card or original payment method will be automatically credited within a few days.
Delayed or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time for the refund to be officially posted. Next, contact your bank. The posting of a refund is often preceded by a processing time. If you’ve done all of this and you still have not received your refund, please contact us at contact@emmawestfield.com.
Sale or Promotional Items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items that are defective or damaged. If you need to exchange yours for the same item, please email us at contact@emmawestfield.com and send your item to:
85 Meneage St, Helston, Cornwall, TR13 8RD, United Kingdom.
Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift card will be mailed to you. If the item was not marked as a gift at the time of purchase, or if the person who gave you the gift had the order shipped to themselves to give to you later, we will send the refund to the gift giver, who will then know that you returned their gift.
Shipping
To return your product, you should mail it to the following address:
85 Meneage St, Helston, Cornwall, TR13 8RD, United Kingdom.
The shipping costs for returning your item are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over €75, we recommend using a shipping service that provides tracking or purchasing shipping insurance. We do not guarantee that we will receive the returned item.
